Refund Policy

Womb Visions makes downloadable digital PDF products available through Payhip. Payhip's checkout End User Licence states that Payhip Limited supplies and licenses the digital content to the customer. Payhip's buyer guidance directs refund requests to the creator because Payhip does not issue seller refunds directly. This policy explains how Womb Visions handles creator-side support, access problems and refund requests operationally. It does not limit any consumer right that cannot lawfully be limited.

1. Before purchasing

Please review the product description, preview, included files, format, price and device guidance carefully. No physical product is shipped, and all current purchases are one-time payments rather than subscriptions.

2. EU and EEA right of withdrawal for digital content

Consumers in the EU or EEA ordinarily have a 14-day right of withdrawal for distance contracts. For digital content supplied immediately without a physical medium, that right may end when supply begins only if you:

1. Give prior express consent for supply to begin during the withdrawal period.
2. Acknowledge that you will lose the right of withdrawal when supply begins.
3. Receive confirmation of that agreement on a durable medium.

If those legal conditions are not met, Womb Visions will not treat your withdrawal right as having been waived merely because a download link was made available.

3. How to exercise an available withdrawal right

If your withdrawal right remains available, notify Womb Visions within the applicable period by an unambiguous statement sent to wombvisions@gmail.com or to Stenalderen 120, 2640 Hedehusene, Denmark. You may use the model form in Section 8, but you are not required to use that exact form.

For a valid withdrawal, Womb Visions will refund the payment without undue delay and no later than 14 days after receiving your notice. The refund will use the same payment method as the original transaction unless another method is expressly agreed, and no refund fee will be charged.

4. Problems Womb Visions will address

Contact Womb Visions if:

• You were charged more than once for the same intended purchase.
• You received the wrong file or a materially incomplete file.
• The file is corrupted or cannot be opened after reasonable troubleshooting.
• Successful payment was confirmed but access was not provided.
• The digital content is materially not as described or does not conform to the contract.

Womb Visions will first try to resolve the problem without charge by restoring access, resending the correct file, or providing a working replacement within a reasonable time and without significant inconvenience. If the problem cannot be corrected, or if applicable law gives you a price reduction, termination or refund, Womb Visions will provide the remedy required by law.

5. Change-of-mind requests

Where a valid withdrawal right has ended after the legally required consent, acknowledgement and confirmation, Womb Visions does not normally provide a refund solely because you changed your mind, did not use the product, expected a physical item despite the clear digital-product description, or no longer want the file.

This does not apply where mandatory law gives you a remedy or where the product is defective, incorrect, inaccessible, materially not as described, or charged more than once.

6. How to request help or a refund

Email wombvisions@gmail.com and include:

• Product name.
• Purchase email address.
• Order or receipt number, if available.
• Date of purchase.
• A short explanation of the problem and steps already tried.

7. Approved refunds

Payhip does not issue seller refunds directly. If Womb Visions approves a voluntary refund, it is processed through the original payment route, currently Stripe. Processing times after issuance depend on the payment provider and your bank.

Payhip's End User Licence also instructs a customer who wishes to cancel before downloading to avoid downloading and contact Payhip so it can arrange a refund. Contact Womb Visions first at wombvisions@gmail.com so the order can be located and the appropriate Payhip or Stripe route coordinated.

Statutory withdrawal refunds and refunds required because digital content does not conform to the contract will be handled within the time and method required by applicable law.

When an order is refunded or cancelled, Payhip may revoke access to the product download page. Delete any retained copies if the contract is lawfully terminated and applicable law requires you to stop using the digital content.

8. Model withdrawal form

Complete and return this form only if you have an available withdrawal right and wish to use the form. An unambiguous email containing the same essential information is also sufficient.

I or we hereby give notice that I or we withdraw from my or our contract for the following digital content:

• Product name.
• Date ordered.
• Consumer name.
• Consumer address.
• Order or receipt number, if available.
• Signature, only if sent on paper.
• Date.